By accessing the Site or otherwise using the Services, you acknowledge that you have read and agree to be bound by this Agreement along with Terms of Use. If you do not agree with any of the terms of this Agreement, you do not have permission to access the Site or use the Services.
In addition, you may also be asked to enter into additional agreements before being permitted to access certain of the Services. Those additional agreements are made a part of this Agreement and will govern your use of the Services covered by the additional agreements. In the event of a conflict between the terms of this Agreement and those additional agreements, the terms of the additional agreements shall govern.
FoodZapp.com is operated in the United Arab Emirates by Srpyntz Technologies L.L.C (“we”, “us” or “FoodZapp”), incorporated in Dubai, United Arab Emirates, with license no 1121529 and we are governed under the Laws of United Arab Emirates (UAE).
By accessing or using FoodZapp.com, you (“User”, “you”) acknowledge that you are entering into a legally binding agreement with FoodZapp and agree to be bound by these Terms and Conditions. You further represent that you are legally competent to enter into such agreements under the laws applicable in your jurisdiction. All the words used in this Agreement, including the word “Platform” shall have the same meaning as defined in the Terms of Use which can be accessed on our Website..
FoodZapp reserves the right, in its sole discretion, to modify this Agreement at any time by posting a modified version of this Agreement to the Site. You agree to be bound by the modified Agreement through your continued access to the Site or use of the Services.
1. Registration. In order to access any Services, you will be asked to submit certain information about yourself (“Registration Information”). You represent and warrant that all Registration Information you have provided is true, accurate, current and complete.
2. Email Communication. You must provide your electronic mail (“email”) address when registering to access any Service. We may use your email address, when necessary, to communicate with you regarding the administration of the Site. Occasionally, you may receive newsletters and updates with information that we deem to be of interest to the members of FoodZapp. If you do not want to receive newsletters and updates, you may opt out of those Services (i) during the registration process, or (iii) by emailing the address at the bottom of newsletters and updates with “UNSUBSCRIBE” in the subject line.
3. Individual Features and Services. Certain features of the Services may have their own terms and conditions that you must agree to when you sign up for that particular product, function, or service (each an “Individual Service Agreement”). An Individual Service Agreement supplements these Terms and is hereby incorporated by reference. If any term of these Terms expressly conflicts with any term of an Individual Service Agreement, the conflicting term in the Individual Service Agreement will control. All other terms and conditions of each agreement will remain in full force and effect.
4. Use of the Site and the Services – Permissions and Restrictions. You may access and use the Site only for lawful purposes and solely in accordance with the terms of this Agreement. FoodZapp reserves the right to discontinue any aspect of the Site or Services at any time and without notice. All rights not expressly granted to you under this Agreement are reserved by FoodZapp and its licensors.
You will not:
License, sublicense, rent, lease,
loan, resell, transfer, assign, distribute or otherwise
commercially exploit or make available to any third party the
Site or Services. Modify or make derivative works based upon the
Site or Services. Reverse engineer, disassemble, decompile, or
otherwise attempt to derive the source code or method of
operation of the Site or Services, or authorize any third party
to do any of the foregoing. Access or make use of the Services
and Site by scripts or automated services. You will not
compromise, violate or impair system or network security or
operation.
5. User Content. Some areas of the Site allow Users to post or provide content such as comments, questions, and other content or information (any such materials a User submits, posts, displays, or otherwise makes available on the Site is referred to as “User Content”). With the exception of Results (as defined below), we claim no ownership rights over User Content created by you; the User Content you create remains yours; however, by providing or sharing User Content through the Site, you agree to allow others to view, edit, and/or share your User Content in accordance with your settings and this Agreement. FoodZapp has the right (but not the obligation) in its sole discretion to remove any User Content that is shared via the Site.
You agree not to post User Content that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person, or to any animal; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; (iv) may constitute or contribute to a crime or tort; (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, obscene, or otherwise objectionable; (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets); (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or (viii) contains any information or content that you know is not correct and current. You agree that any User Content that you post does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights (as defined below) or rights of privacy. To the extent that your User Content contains music, you hereby represent that you are the owner of all the copyright rights, including without limitation the performance, mechanical, and sound recordings rights, with respect to each and every musical composition (including lyrics) and sound recording contained in such User Content and have the power to grant the license granted below. FoodZapp reserves the right, but is not obligated, to reject and/or remove any User Content that FoodZapp believes, in its sole discretion, violates any of these provisions.
For the purposes of this Agreement, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.
In connection with your User Content, you affirm, represent and warrant the following:
You have the written consent of each and every identifiable natural person in the User Content, if any, to use such person’s name or likeness in the manner contemplated by the Site and this Agreement, and each such person has released you from any liability that may arise in relation to such use. You have obtained and are solely responsible for obtaining all consents as may be required by law to post any User Content relating to third parties. Your User Content and FoodZapp's use thereof as contemplated by this Agreement and the Site will not violate any law or infringe any rights of any third party, including but not limited to any Intellectual Property Rights and privacy rights.
FoodZapp may exercise the rights to your User Content granted under this Agreement without liability for payment of any guild fees, residuals, payments, fees, or royalties payable under any collective bargaining agreement or otherwise. To the best of your knowledge, all your User Content and other information that you provide to us is truthful and accurate. FoodZapp takes no responsibility and assumes no liability for any User Content that you or any other User or third-party posts, sends, or otherwise makes available over the Site. You shall be solely responsible for your User Content and the consequences of posting, publishing it, sharing it, or otherwise making it available on the Site, and you agree that we are only acting as a passive conduit for your online distribution and publication of your User Content. You understand and agree that you may be exposed to User Content that is inaccurate, objectionable, inappropriate for children, or otherwise unsuited to your purpose, and you agree that FoodZapp shall not be liable for any damages you allege to incur as a result of or relating to any User Content.
6. User Content License Grant. By posting or otherwise making available any User Content on or through the Site, you expressly grant, and you represent and warrant that you have all rights necessary to grant, to FoodZapp a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Site and FoodZapp's (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Site (and derivative works thereof) in any media formats and through any media channels.
7. Ownership of Intellectual Property. FoodZapp and its licensors own all rights, title and interest in and to the Site and Services, including, without limitation, any Results (defined below) and any Intellectual Property Rights therein and/or related thereto. “Intellectual Property Rights” means all worldwide patent, patent applications, copyrights, trade secrets, trademarks, service marks, trade names and any other intellectual property, proprietary, and database protection rights. The FoodZapp name and logo are trademarks of FoodZapp, Inc., and no right or license is granted to you herein to use such trademarks.
8. Data Collection. FoodZapp will have the right to utilize data capture, analysis tools, and other similar tools, to review, extract, compile, synthesize, and analyze queries entered by you as well as any non-personally identifiable data or information resulting from your use of the Services (“Results”). To the extent that any Results are collected by FoodZapp, such Results will be solely owned by FoodZapp (and you hereby assign any ownership rights in Results you may have to FoodZapp), and they may be used by FoodZapp for any lawful business purpose without a duty of accounting to you; provided, however, that FoodZapp shall use the Results in an aggregated form only, without specifically identifying the source of the Results.
9. Representations and Warranties. You represent, warrant and covenant for the benefit of FoodZapp that: (1) you have the legal right and authority to enter into this Agreement, and, if you are accepting this Agreement on behalf of Your Company or other entity, to bind Your Company or other entity to the terms of this Agreement; (2) you have the legal right and authority to perform your obligations under this Agreement and to grant the rights and licenses described in this Agreement and in any applicable additional agreement you enter into in connection with any of the Services; (3) all information you provide to FoodZapp in connection with this Agreement and your access to the Site and use of the Services is correct and current.
10. Indemnification. You agree to indemnify, defend, and hold harmless FoodZapp and each of its respective employees, officer, directors, and affiliates (“Indemnified Parties”), from any and all claims, losses, liabilities, damages, fees, expenses and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) which result from any claim or allegation against any Indemnified Party arising from: (a) your accessing the Site or use of the Services, including any materials disseminated or transmitted by you and/or your Registrants; (b) your breach of any term of this Agreement; or (c) your negligence or intentional misconduct hereunder. FoodZapp will provide you with notice of any such claim or allegation, and FoodZapp will have the right to participate in the defense of any such claim at its expense.
11. Disclaimer. THE PARTIES ACKNOWLEDGE THAT THE SERVICES ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH NO WARRANTIES WHATSOEVER. YOU RECOGNIZE THAT THE CURRENT STATE OF TECHNOLOGY DOES NOT ALLOW FOR ERROR-FREE ACCESS TO THE SITE AND USE OF THE SERVICES, AND INTERRUPTIONS, CRASHES AND DOWNTIME MAY OCCUR FROM TIME TO TIME. SPRYNTZ DOES NOT REPRESENT OR WARRANT THAT: (A) THE USE OF THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (B) THE SERVICES WILL MEET CUSTOMERS’ REQUIREMENTS OR EXPECTATIONS; OR (C) ANY RESULTS GENERATED BY USING THE SERVICES WILL BE ACCURATE, UP-TO-DATE, COMPLETE, OR RELIABLE. ORDEMARK DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NO ORAL OR WRITTEN INFORMATION GIVEN BY SPRYNTZ WILL INCREASE THE SCOPE OF THE ABOVE WARRANTIES OR CREATE ANY NEW WARRANTIES. YOU AGREE THAT YOUR ACCESS TO THE SITE AND THE INFORMATION THEREON IS AT YOUR OWN RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY LIABILITY OR DAMAGE YOU INCUR THROUGH ACCESS TO THE SITE OR USE OF THE SERVICES.
12. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPRYNTZ, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THIS SITE. UNDER NO CIRCUMSTANCES WILL FoodZapp BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SITE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SPRYNTZ ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SITE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SITE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL SPRYNTZ, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO SPRYNTZ HEREUNDER OR AED100.00, WHICHEVER IS GREATER. THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SPRYNTZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
13. Privacy Policy.This along with the General Data Protection Principles is FoodZapp's privacy policy. By accepting this Agreement, you expressly consent to the use and disclosure of your personally identifiable and other information as described in this Privacy Policy.
14. Linked Sites. The Site may contain links to third party sites that are not under the control of FoodZapp, and FoodZapp is not responsible for any content on any linked site. If you access a third-party site from the Site, then you do so at your own risk. FoodZapp provides links only as a convenience and the inclusion of the link does not imply that FoodZapp endorses or accepts any responsibility for the content on those third-party sites. FoodZapp welcomes links to the Site. You may establish a link to this Site, provided that the link does not state or imply any sponsorship or endorsement of your site by FoodZapp or any group or individual affiliated with FoodZapp. You may not use on your site any content or trademarks appearing on the Site in establishing the link. You may not frame or otherwise incorporate into another site the content or other materials on the Site without prior written consent.
15. Notices. All notices by you under this Agreement must be delivered in writing by courier, by electronic facsimile, or by certified or registered mail (postage prepaid and return receipt requested) to FoodZapp's address set forth on the Site, as appropriate. Such notice will be effective upon receipt or three business days after being deposited in the mail, whichever occurs sooner. FoodZapp may deliver a notice to you by posting of a general notice on the Site, which will be effective 48 hours after posting to the Site.
16. Term Termination. This Agreement shall be effective for as long as you use or access the Site or the Services. FoodZapp may terminate your access to the Site with or without cause, at any time and without notice to you. Neither FoodZapp nor any affiliate of FoodZapp shall be liable to you or to any third party for termination of your access for any reason. Sections 6-8, 11-13, and 18 shall survive termination or expiration of this Agreement.
18. Governing Law, Arbitration, and Class Action/Jury Trial Waiver.
19. General Provisions. This Agreement is the complete and exclusive statement of the Agreement between FoodZapp and you regarding the Site and supersedes any other agreement or proposal, oral or written (including information on the Site), and any other communications between FoodZapp and you. There are no other third-party beneficiaries under this Agreement. The waiver of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach. If any provision of this Agreement is deemed unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect. You may not assign, delegate or otherwise transfer this Agreement or any of your rights or obligations under this Agreement without the prior written consent of FoodZapp. Any such assignment, delegation or transfer in violation of the foregoing will be null and void
20. Cookies. When you visit our site, our server sends your computer a "cookie." This cookie is a small packet of information that identifies you as a user of our system. Cookies save you time by retaining your contact information. Cookies do not deliver viruses, and can only be read by the server that sent you the cookie. You have the ability to accept or decline cookies by modifying the settings in your browser. Please bear in mind however, that you may not be able to use all the features of our site if cookies are disabled.
We process your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("UAE PDPL"). This section outlines key aspects of our data processing practices.
Payment Data Security: All credit/debit card details are processed through PCI-DSS compliant payment processors and are not stored, retained, or accessed by FoodZapp beyond transaction completion. Payment information is not shared with restaurant partners or third-party service providers except as necessary for payment processing.
Data Security Commitment: FoodZapp implements appropriate technical and organizational measures to ensure data privacy and security, including encryption, access controls, and regular security assessments. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
Third-Party Websites: FoodZapp is not responsible for the privacy practices of external websites we link to. Different privacy rules may apply when you provide information to such third parties. We recommend reviewing their privacy policies before sharing personal information.
Controller Status: FoodZapp and our restaurant partners act as joint controllers for certain personal data processing activities related to order fulfillment and customer service. Each party maintains independent responsibility for compliance with applicable data protection obligations.
Respective Responsibilities:
Data Subject Rights: You may exercise your data protection rights through either FoodZapp or the relevant restaurant partner. We will coordinate internally to ensure your requests are properly addressed regardless of which entity you contact.
Essential Order Data Sharing: When you place an order, we share the following personal data with the specific restaurant fulfilling your order:
Legal Basis: This sharing is necessary for contract performance (fulfilling your food order) under UAE PDPL Article 6.
Restaurant Obligations: Restaurant partners are contractually required to:
Data Collection: FoodZapp collects and processes your order history and interaction data ("Order Data"), including:
Processing Purposes: We use Order Data for:
Explicit Consent: By checking the "I consent to personalized recommendations" box during account setup, you provide explicit consent for FoodZapp to process your Order Data for personalization purposes.
Contract Performance: We also process certain Order Data as necessary for contract performance, including order history for customer support and account management.
Legitimate Interests: We process aggregated, anonymized Order Data for business intelligence and platform improvement based on our legitimate interests, balanced against your privacy rights.
Easy Withdrawal: You may withdraw your consent for personalization at any time through:
Effect of Withdrawal: Withdrawing consent will:
We engage the following categories of third-party service providers to process personal data on our behalf:
Technology Services:
AI and Analytics Services:
Payment and Financial Services:
Contractual Requirements: All third-party processors are bound by written agreements requiring them to:
Geographic Safeguards: When processors are located outside the UAE, we ensure adequate protection through:
Opt-Out Options: You may opt out of certain third-party processing by writing us at privacy@foodzapp.com
Essential Processing: Some third-party processing cannot be opted out of while maintaining platform access, including payment processing, core analytics for platform operation, and security services.
AI Systems in Use: FoodZapp utilizes artificial intelligence systems for:
Data Processing: AI systems process your Order Data, preferences, and platform interaction patterns to provide these services. This processing is based on your consent for personalization features or our legitimate interests for security and platform optimization.
Right to Human Intervention: You have the right not to be subject to decisions based solely on automated processing that significantly affect you. Where AI systems make recommendations or automated decisions:
No Discriminatory Profiling: Our AI systems are designed to avoid discriminatory profiling based on protected characteristics. We regularly audit AI outputs for bias and fairness.
Informational Purpose: AI-generated content (dish descriptions, recommendations, search results) is provided for informational and convenience purposes only.
No Guarantees: We do not warrant the accuracy, completeness, or suitability of AI-generated content, including:
Verification Responsibility: You should verify important information (especially allergens, ingredients, and pricing) directly with restaurants before placing orders.
Algorithmic Transparency: AI recommendations are generated based on your order history, stated preferences, popular items, and restaurant availability. No restaurant receives preferential treatment through paid promotion of AI recommendations unless clearly disclosed as sponsored content.
You have the following rights regarding your personal data:
Right to Access: Request copies of personal data we hold about you, including Order Data, account information, and processing records.
Right to Rectification: Request correction of inaccurate or incomplete personal data in your account or order history.
Right to Erasure: Request deletion of your personal data where:
Right to Restrict Processing: Request limitation of processing where:
Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit to another controller where technically feasible.
Right to Object: Object to processing based on legitimate interests, including profiling and direct marketing.
Right to Withdraw Consent: Withdraw consent for any processing based on consent at any time.
Contact: Email: privacy@foodzapp.com
Response Timeframes: We respond to rights requests within:
Identity Verification: For security, we may request identity verification before processing rights requests affecting sensitive data.
No Charge: We do not charge fees for exercising data protection rights unless requests are manifestly unfounded, excessive, or repetitive.
Joint Controller Rights: For data shared with restaurant partners, you may exercise rights through either FoodZapp or the restaurant directly. Coordination: We coordinate with restaurant partners to ensure consistent handling of your rights requests across the joint controller relationship.
Restaurant-Specific Deletion: You may request deletion of your data from specific restaurant partners while maintaining relationships with others.
Account Data: Retained while your account is active and for 7 years after account closure for legal and regulatory compliance.
Order Data:
Marketing Consent: Until withdrawn or account closure, whichever occurs first.
Legal Hold: We may retain data longer where required by law, regulation, or for pending legal proceedings.
Adequacy Decisions: We may transfer data to countries recognized by UAE authorities as providing adequate protection, including EU member states and other approved jurisdictions.
Standard Contractual Clauses: For transfers to non-adequate countries, we may use standard contractual clauses or other approved transfer mechanisms with additional safeguards.
UAE Data Localization: Core customer data and payment information are stored within UAE data centers where technically feasible.
Notification: We inform you of international transfers through this privacy notice and account notifications for significant changes.
Objection Rights: You may object to transfers to specific countries or request data localization where technically possible.
Transfer Details: Available upon request, including destination countries, safeguards applied, and copies of relevant adequacy decisions or contractual clauses.
Internal Procedures: We maintain comprehensive incident response procedures to detect, investigate, and respond to data breaches within 72 hours of discovery.
Regulatory Notification: High-risk breaches are reported to the UAE Data Office within 72 hours of discovery.
Individual Notification: We notify affected individuals within 72 hours when breaches pose high risks to rights and freedoms, including:
Material Changes: We notify users of material changes to data processing practices through:
Effective Date: Changes become effective 30 days after notification unless urgent legal or security requirements necessitate immediate implementation.
Continued Use: Continued use of the platform after the effective date constitutes acceptance of updated terms for processing based on contract performance or legitimate interests.
Consent-Based Changes: Changes to consent-based processing require new, explicit consent before implementation.
Current Version: Version 2.0, effective 21-09-2025
Previous Versions: Available upon request for legal or audit purposes
Review Schedule: This policy is reviewed annually or when significant legal or operational changes occur.
This data protection policy complies with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable UAE privacy regulations. For questions about specific provisions or compliance requirements, contact us.